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Diamonds & Me is proud to be a family business. And family, as we all know, takes care of their own.
We want to help you through every step of the diamond buying process, from choosing the right ring style to ensuring our handcrafted jewelry gets safely to your door.
The Diamonds & Me team consists of passionate, forward-thinking experts who always put our customers first. Should you run into any questions throughout your shopping experience, we at Diamonds & Me are more than happy to help.
No matter what, our team is committed to your satisfaction. We understand that you may not always be 100% happy with your purchase and we will always work with you to make things right.
Items are returnable within 30 days from when they were originally shipped, no questions asked. We always send a free return label with every purchase if for any reason you are not completely satisfied with your purchase.
Contact our Customer Service department at (877) 975-4666 or email us at support@diamondsandme.com.
At Diamonds & Me, we believe in the quality and design of our diamond rings. Which is why we offer a free lifetime warranty against manufacturing defects on all Diamonds & Me rings.
If your ring becomes damaged due to a manufacturing defect, please contact us so we can assess the damage. Before sending you a shipping label for your item, a $60 deposit will be required for inspection. This deposit covers the cost for shipping the item and the inspection by our expert jewelers to determine if the damage is warrantied. If the damage is determined to be covered by your lifetime warranty, your deposit will be refunded in full. In addition, we will ship your repaired warrantied item back to you at no additional cost.
If your repair is found not covered by your lifetime warranty, our expert jewelers will price a quote to you for approval before any work is done. Upon approval, your deposit will be applied toward the cost of repairs and shipping the item back to you. If you choose not to move forward with the repair, your deposit will be used to cover the shipping cost back to you.
If our inspection determines that the damage is under your lifetime warranty, Diamonds & Me will repair the damage or replace the item without any cost to you.
Any repairs or service performed outside of a Diamonds & Me expert jeweler will void your warranty.
What is not covered by your lifetime warranty?
Normal wear and tear, daily activities and trauma can negatively affect the life of your ring. The Diamonds & Me lifetime warranty does not cover normal wear and tear, loss of diamond, loss of ring or theft. The lifetime warranty also excludes damage or loss due to failure of maintaining the quality or your ring through necessary repairs.
All fine jewelry can be affected by normal wear, activities, or trauma. This is especially true for rings, since hands are actively used and subject to daily pressure. Our manufacturing warranty excludes coverage for wear and tear, loss of gemstones, product loss, or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewelry.
If you have any questions regarding our lifetime warranty, please contact customer service at support@diamondsandme.com or call 877-975-4666.
In the event you wish to upgrade your diamond, we are happy to offer you a free lifetime diamond upgrade.
Any center diamond purchased from Diamonds & Me, excluding lab-created diamonds, can be exchanged for credit equivalent to the original purchase price for a new diamond that is at least 75% greater in value. To qualify for an upgrade, the original diamond must be accompanied with original documentation and contain no visible damage. Upgrade credit does not include tax paid on the original purchase. All applicable taxes will be charged on the full retail price of the new diamond before any credit is applied. For more information regarding our Complimentary Diamond Upgrade please call us at 877-975-4666.
Diamonds & Me is dedicated to extending quality service to the shipment of your purchase. We understand that you want your order to arrive quickly.
Please note that overall shipping times do not account for processing time, which is variable, depending on your particular order. Orders that involve customization or sizing can take up to 15 days prior to shipping, depending on the item.
Ground shipping is free for purchases over $100.00 and the estimated delivery will be approximately 3-5 business days. Please allow at least one full day for shipment processing.
2nd day and overnight shipping carries an additional cost and requires at least one full day for processing.
Deliveries are processed and handled Monday through Friday.
All deliveries to a P.O. Box or an APO/FPO/DPO address will be handled by the post office. For any additional questions, contact customer service at (877) 975-4666, Monday through Friday, 9-5 Central Time.
Merchandise returns are accepted within 30 days from when the item was originally shipped. Jewelry may be returned for a full refund, credit, or exchange. Know that all packages are sent with a free return shipping label and return questionnaire.
Items must be unaltered in any way by any jeweler other than Diamonds & Me. Jewelry must be in an undamaged or unused state, as well as returned in its original packaging.
If you receive missing or damaged items, you can report this via email or contact our Customer Service department. Please do so within 5 days of receiving your payment receipt. We will be happy to correct any issue as swiftly as possible.
Please allow two weeks for your refund to be fully processed.
1. Please email us at support@diamondsandme.com or call (877) 975-4666. Provide the proper information on your refund or exchange to ensure a speedy return.
2. Use the original packaging your merchandise arrived in and include all of its original contents.
3. Return all packages to:
Diamonds & Me
1114 N. Court Street Suite 186
Medina, Ohio 44256
Use the return label provided within the 30 days of your purchase.
Note: There will be a surcharge of $150.00 If you do not Include the certificate for a certified diamond.
4. If you’re returning your item for repair or resize, it is not necessary to return the appraisals or diamond certificates. We only require the jewelry that will be altered.
You will receive a confirmation email upon merchandise arrival. Once received by our Quality Assurance department, please allow 3-10 business days for a full Inspection of your returned merchandise. Upon full inspection, we will issue a credit, full refund, or exchange based on your preference. Allow up to 10 business days for your refund to be fully processed.
If you are expecting a refund, the amount will be submitted to your bank within three business days. It may take your bank up to 10 business days to post the funds to your account. Bank wire refunds of $1000 USD or greater typically take 7 to 10 business days after the return has been processed. Checks are sent via regular US Mail to the billing address on the original order (unless otherwise requested) and typically delivered within one week after the return has been processed. Orders paid for through credit card will be credited back to your credit card account within two weeks.
Note that after significant holidays, heavier return volumes can double the normal return processing times.
If you are expecting a return shipment, you will receive an email once the outbound shipment date has been set. You will also receive a shipping confirmation email the day of the outbound shipment.
1. Special Orders
Special Orders are considered custom made jewelry. Therefore, the item cannot be cancelled or refunded after being made. A credit may be issued to be applied to another purchased item.
2. Engraving Fees
All fees for an engraving are final sales.
3. All engraved jewelry with the exception of rings cannot be refunded.
4. Returns with missing items or certification papers.
If you return an item without certification papers there will be a surcharge of $150.00 to replace the missing documentation.
5. Merchandise that is damaged or altered in any way by any jeweler other than Diamonds & Me.
Merchandise that is damaged or altered in any way by any jeweler other than Diamonds & Me.
All items must be unused and in their original packaging to be returned or exchanged.
Note: Gift recipients are issued merchandise credit only that can be applied to any other purchase.
Looking for financing options. Call or email us today for more information.
